Case StudiesMulti-location

Grill House

Casual dining & takeout · Austin, TX

Repeat visit rate
+38%
vs. prior year
Avg. order value
$48
+$6
Marketplace fees saved
$4,200/mo
-30% commission
Payback period
23 days

"The day we shifted our 'Order Again' button to our own domain, average order value went up $6 — because we could finally upsell without a marketplace gating it."

— Ashwin Santiago, Owner, Grill House

Before DynEngine

  • 30% commission on every marketplace order
  • Paper punch cards with no guest data captured
  • No way to recontact past customers

After DynEngine

  • Commission-free direct ordering on a branded domain
  • Digital wallet passes with 100% data capture
  • Automated SMS win-back flows recovering lapsed guests

Key highlights

  • Replaced third-party marketplace with branded direct ordering
  • Launched digital punch cards across 3 locations in one afternoon
  • ROI calculator showed payback in under a month
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