Marketing automation
Automate Google review requests
Send a timed SMS 90 minutes after checkout with a one-tap link, and route low scores to private feedback.
4 min read ~10 min to completeBeginnerUpdated Aug 21, 2026 Helpful for 89% of operators
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Common issues
Reviews aren't landing on Google
Make sure your Google Business Profile is connected and verified. Only 4–5 star taps are routed public; lower scores go to private feedback by design.
Too many guests mark it as spam
Lengthen the delay to 2 hours and soften the SMS copy. Avoid sending review requests after 9pm local time.
Pro tip
The private rating screen catches unhappy guests before they post publicly — it typically lifts your average rating 0.3–0.5 stars.
What's new
- Aug 21, 2026 — Added 48-hour follow-up reminder toggle.
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