Operations
Configure the AI receptionist
Let AI answer calls and chats 24/7, book tables against live availability, and escalate to staff.
6 min read ~25 min to completeAdvancedUpdated Aug 23, 2026 Helpful for 85% of operators
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Common issues
The AI gives wrong hours
Update the hours in the knowledge base and confirm holiday overrides are set. Retrain after each edit — changes apply to new calls within minutes.
The AI books tables that are actually full
Confirm the booking calendar is connected and synced. If using manual availability, update blocks before busy services.
Pro tip
Review transcripts daily for the first week — a few tweaked answers dramatically improves the AI's accuracy on edge cases.
What's new
- Aug 23, 2026 — Added escalation rules for large-party deposits.
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