Operations
Set up the digital waitlist
Replace pagers and clipboards with a text-when-ready waitlist that captures phone numbers into your CRM.
4 min read ~8 min to completeBeginnerUpdated Aug 25, 2026 Helpful for 93% of operators
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Common issues
Guests aren't receiving the 'table ready' text
Confirm the ready-message template is saved and the location's sender number is active. Check that the guest's phone is a valid mobile number.
Wait times aren't accurate
Adjust the average seat-time in Operations → Waitlist → Settings. The estimate recalculates from your recent turn times.
Pro tip
Every waitlist entry is captured into your CRM automatically — your SMS list grows even from walk-in traffic.
What's new
- Aug 25, 2026 — Two-way reply delay/cancel logging added to guest CRM.
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